Question 1

What are standard mattress sizes?

Accepted Answer

Twin 38’’ x 75”
Twin Long 38” x 80”
Full 53” x 75”
Full long 53” x 80”
Queen 60” x 80”
King 76” X 80”
California King 72” x 84”

Question 2

Do you add chemical flame retardants to your mattresses?

Accepted Answer

Restwell Mattress does not use any chemically added flame retardants to our mattresses. We instead use a natural material made from cellulose (wood by-products) that, because of its structure, has natural flame-resistant qualities. It allows us to make mattresses that do not have to be sprayed or coated with any chemical additives as flame retardants.

Question 3

Do you offer delivery?

Accepted Answer

Restwell can deliver your new mattress purchase in the Twin Cities metro area. Set up and haul-away is also available. Please call or stop into a store with any pricing and proximity questions.

Question 4

What types of payment do you accept?

Accepted Answer

Restwell accepts Visa, Mastercard, Discover, American Express, and Cash. We will accept personal checks for merchandise that will be picked up at a later time or delivered.

Question 5

Do you have a return policy?

Accepted Answer

We do not accept any returns because of the nature of beds and we only sell new mattresses that we make. All of our adjustable bed bases are not returnable, but our premium line of mattresses, although not returnable, do qualify for our 120-night sleep policy.

Question 6

How does your 120-night sleep policy work?

Accepted Answer

If you get a mattress home and give it a try, but it is too soft or too firm, Restwell gives you 4 months to try a mattress to decide if it's perfect. If it's not, you can re-select your premium mattress at no charge (other than any upcharge on a more expensive mattress) and associated transportation charges. Restwell's delivery service is available for a fee. Not all models qualify for this policy, call or stop into a store for a full explanation.

Question 7

What is CertiPUR-US@

Accepted Answer

CertiPUR-US@ is a certification program administered by a not-for-profit organization. CertiPUR-US certified foams are:
 
Made without ozone depleters.
Made without PBDEs, TDCPP or TCEP ("Tris") flame retardants
Made without mercury, lead, and other heavy metals
Made without formaldehyde
Made without phthalates regulated by the Consumer Product Safety Commission Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million)
All of the flexible Polyurethane foams that Restwell uses are Certi-PUR certified and meet these rigorous standards.

Question 8

What is SereneTM foam?

Accepted Answer

Equipped with Supportive AirTM technology. SereneTM foam contains billions of microscopic air capsules acting to enhance the foam's support properties while reducing pressure on critical areas of the body in bedding applications. Designed to combine the best attributes of viscoelastic and conventional foams, its active response (immediate reaction) gives it a different feel than memory foam.

Question 9

What is Memory foam?

Accepted Answer

Memory foam is a slow recovery, open-cell visco-elastic foam that responds to body weight and temperature. Isotonic memory foam self-adjusts to the body's individual contours to reduce pressure on sensitive areas of the body. It's the ultimate comfort material that reduces tossing and turning, giving you the ability to have a more healthful and restorative night's sleep.

Question 10

What is a Lura-Flex coil?

Accepted Answer

The open-end, offset coils of Lura-Flex@ create an ergonomic design that's ultra-responsive. With its light gauge, flexible steel, and its very high number of coils, it can be contouring and comfortable while being strong and durable.
 
It offers:
Greater support that conforms to individual body shapes.
Consistent coverage across the entire surface of the mattress.
Coils are durable and long-lasting, so they don't take a body impression.

Question 11

When should I replace my box spring?

Accepted Answer

If you're shopping for a new mattress and you have lost track of the age of it, it may be time for a new set! If your box spring is damaged or broken or over 8 years old it's a good idea to buy the new mattress and box spring together.

Question 12

I think I have body impressions on my mattress, is that normal?"

Accepted Answer

Body impressions are very normal to see in a mattress after sleeping in it after some time and are different than a sagging mattress. Padding material settles, and people have different weights and shapes and sleep in many different ways, (and animals that may nap on a bed as well). Flipping and rotating your mattress may make this happen less or later, but it will happen to some degree in every mattress.

Question 13

Why an adjustable bed?

Accepted Answer

Adjustable beds are quickly becoming the norm in bedrooms all over. The ability to raise the head and feet easily offers a more relaxed, comfortable sleep while having additional benefits. Watching TV, reading, working on a laptop or tablet, are all things people do in bed, and all are better in an adjustable bed. Sleeping with the head or foot elevated can also offer great medical benefits.

Question 14

Do you make custom-sized mattresses?

Accepted Answer

We can make a mattress in (almost) any dimensions that you give us. RV campers, houseboats, and waterbeds are just some of the applications we've made custom-sized mattresses for.

Question 15

What is Active response vs slow recovery?

Accepted Answer

Active response foams react immediately to your movement springing back, whereas a memory foam (slow recovery foam) takes its time.

Frequently Asked Questions