Frequently Asked Questions
Do you add chemical flame retardants to your mattresses?
Restwell Mattress does not use any chemically added flame retardants to our mattresses. We instead use a natural material made from cellulose (wood by-products) that, because of its structure, has natural flame-resistant qualities. It allows us to make mattresses that do not have to be sprayed or coated with any chemical additives as flame retardants.
What is CertiPUR-US@
Why do you make your innerspring mattresses two-sided?
Flipping and turning a mattress is a great way to extend the life of an innerspring mattress. A double-sided Restwell mattress will last longer and be comfortable longer than a one-sided name-brand mattress. If you just rotate your innerspring mattress (head to foot), once a year, and flip it over once a year, you will need to buy fewer mattresses.
What is SereneTM foam?
Equipped with Supportive AirTM technology. SereneTM foam contains billions of microscopic air capsules acting to enhance the foam's support properties while reducing pressure on critical areas of the body in bedding applications. Designed to combine the best attributes of viscoelastic and conventional foams, its active response (immediate reaction) gives it a different feel than memory foam.
What is Avena foam?
Avena foam has a "Latex type" feel, but since it doesn't rely on rubber trees for its production, it can be made at less cost. While maintaining the desirable qualities of latex (support, longevity, cooler-sleep), It eliminates the possibility of latex allergic sensitivities. Restwell’s Avena foam incorporates outlast and active air (ventilated technology) for additional cooling characteristics.
What is Tranquility foam?
Tranquility foam is a super-soft foam that has great breathability (more than 2 times other high airflow products on the market. It is soft, breathable, resilient, and supportive.
What is Memory foam?
Memory foam is a slow recovery, open-cell visco-elastic foam that responds to body weight and temperature. Isotonic memory foam self-adjusts to the body's individual contours to reduce pressure on sensitive areas of the body. It's the ultimate comfort material that reduces tossing and turning, giving you the ability to have a more healthful and restorative night's sleep.
When should I replace my box spring?
If you're shopping for a new mattress and you have lost track of the age of it, it may be time for a new set! If your box spring is damaged or broken or over 8 years old it's a good idea to buy the new mattress and box spring together.
I think I have body impressions on my mattress, is that normal?
Body impressions are very normal to see in a mattress after sleeping in it after some time and are different than a sagging mattress. Padding material settles, and people have different weights and shapes and sleep in many different ways, (and animals that may nap on a bed as well). Flipping and rotating your mattress may make this happen less or later, but it will happen to some degree in every mattress.
Do you offer delivery?
Restwell can deliver your new mattress purchase in the Twin Cities metro area. Set up and haul-away is also available. Please call or stop into a store with any pricing and proximity questions.
What types of payment do you accept?
Restwell accepts Visa, Mastercard, Discover, American Express, and Cash. We will accept personal checks for merchandise that will be picked up at a later time or delivered. We cannot accept checks for any merchandise that leaves the store.
Do you sell split queen box springs?
If you can't get a queen box spring upstairs or around a corner, you can buy a split box spring that comes in two pieces, (like a king box). We also make split full box springs for unusually small areas, (split full box springs are foundations).
Do you have a return policy?
We do not accept any returns because of the nature of beds and we only sell new mattresses that we make. All of our adjustable bed bases are not returnable, but our premium line of mattresses, although not returnable, do qualify for our 120-night sleep policy.
How does your 120-night sleep policy work?
If you get a mattress home and give it a try, but it is too soft or too firm, Restwell gives you 4 months to try a mattress to decide if it's perfect. If it's not, you can re-select your premium mattress at no charge (other than any upcharge on a more expensive mattress) and associated transportation charges. Restwell's delivery service is available for a fee. Not all models qualify for this policy, call or stop into a store for a full explanation.
What is a Power Edge coil?
The perimeter of coils that form Power Edge at Bonnell is 20% firmer than traditional Bonnell coils, for a more supportive feel at the edge of the bed. Bonnell coils have been proven to be resilient, durable, and long-lasting for many, many years.
What is a Lura-Flex coil?
Why an adjustable bed?
Do you make custom-sized mattresses?
We can make a mattress in (almost) any dimensions that you give us. RV campers, houseboats, and waterbeds are just some of the applications we've made custom-sized mattresses for.
What is Active response vs slow recovery?
Active response foams react immediately to your movement springing back, whereas a memory foam (slow recovery foam) takes its time.
What are standard mattress sizes?